Privacy policy

The Flairist operates this website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with us through the Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you.

We may collect the following types of personal information:

  • Contact details – name, billing address, shipping address, phone number, and email address
  • Payment information – payment details processed securely by our third-party payment providers (we do not store full payment details)
  • Account information – username, password, preferences, and settings
  • Transaction information – products viewed, added to cart or wishlist, purchased, returned, or exchanged
  • Communications – messages or enquiries you send to us
  • Device information – IP address, browser type, device type, and network connection
  • Usage information – how you interact with and navigate our website

How We Collect Your Information

We collect personal information from:

  • You directly – when you make a purchase, create an account, or contact us
  • Automatically – through your use of our website (e.g. cookies and similar technologies)
  • Our trusted service providers – who help us operate our website and services
  • Third parties or partners – where relevant and permitted by law

How We Use Your Information

We use your personal information to:

Provide and Improve Our Services

  • Process orders, payments, returns, and exchanges
  • Deliver products and manage shipping
  • Maintain your account and preferences
  • Provide a personalised shopping experience

Communicate With You

  • Respond to enquiries and provide customer support
  • Send updates about your orders or account

Marketing

  • Send you marketing communications (you can opt out anytime)
  • Where applicable, show you relevant promotions or advertising

Security and Fraud Prevention

  • Protect our website, customers, and business
  • Detect and prevent fraudulent or harmful activity

Legal Obligations

  • Comply with applicable laws and regulations
  • Respond to lawful requests or legal processes

How We Share Your Information

We may share your personal information in the following circumstances:

  • With trusted service providers who help us operate our business (such as payment processing, website hosting, analytics, shipping, and customer support)
  • With marketing or service partners, where necessary to provide our Services
  • When required by law, including responding to legal requests
  • In connection with a business transaction, such as a sale or restructure
  • With your consent, or when you direct us to share information

All third parties are required to handle your information in accordance with their own privacy obligations.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

We retain your information only for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • Access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your data (data portability)

To exercise your rights, please contact us using the details below.

You can also opt out of marketing communications at any time by using the unsubscribe link in our emails.

International Transfers

Your personal information may be transferred, stored, or processed outside your country. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

The Flairist
📧 hello@theflairist.com.au 📲 0407 9644 92